Credit Operations Officer at Old Mutual Kenya

Introduction

Originates all credit facilities disbursement for all segments and syndicated loans while ensuring absolute data integrity. The role carries out query management related to credit facilities data input in liaison with internal stakeholders. The role handles loan disbursements for all product sectors in the companies.

Minimum Requirements

• University degree
• Basic computer use ability (Word, Excel, Power point)
• Attention to detail
• Speed and accuracy.
• Good interpersonal skills.
• Ability to communicate effectively.
• A team player
• Pleasant disposition
• Willing to learn, a fast learner preferred
• Ability to work independently or with minimal supervision

Job Specification

• Originates all core banking systems (T24) data input in regards to (loan disbursements, overdraft and non-funded facilities) within the provided Turnaround Time (TAT)
• Ensures that there are no losses on income streams by accurately collecting facility fees, commissions and other charges as per approval as contained in the approval documents
• Absolute adherence to signed off Process and Procedure Manual, T24 Manual & Bankers Realm system (BR) or formally escalates any gaps noted to line Supervisors ,Manager, IT or Operations prior inputting any data into live system without resolution confirmation.
• Consistency in adherence to and effective application of established credit operations systems (policies, processes, and tools) to achieve optimal compliance, efficiency and cost containment.
• Monitor and evaluate the performance of the company's asset book (portfolio file) to ensure that the company does not in any way encounter losses in regards to how the loans have been maintained in the core banking systems and that they are all performing as required in terms of interest recovery and payments
• Handle all loan processing queries, correction of anomalies with proper approval originated by credit operation officer raised by the branch in regards toT24 and Bankers Realm system to customer satisfaction.
• Timely contract termination as raised by client through the branch with proper approval and subsequently process of all refund cases that have been raised and on those accounts that loans have been fully paid.

Key Measurements

• Zero errors and Accurate loan processing
• Zero customer complaints/above 90%Internal Customer Service Index
• Query handling within TAT
• Zero unauthorized items in the system.
• Satisfactory audit findings (100% compliance).