Crisis Response Logistics Manager at FHI360 NGO

POSITION OVERVIEW

The Crisis Response Logistics Manager is responsible for ensuring efficient, compliant, and well‑coordinated logistics operations across procurement, supply chain, fleet, warehousing, security support, reporting, and field coordination. The role oversees procurement planning, supplier management, and transparent sourcing processes; manages fleet operations and transport planning; supports security protocols affecting logistics; leads and develops logistics staff; ensures accurate reporting and compliance with donor and organizational standards; maintains strong warehouse and inventory controls; and provides direct field support while representing logistics interests in coordination forums.

KEY RESPONSIBILITIES

• Develop and manage supply strategies and procurement plans, maintain vetted supplier databases, validate vendors, ensure transparent processes, and track deliveries to prevent shortages or waste.
• Develop strategies to ensure supplies are procured during complex emergency situations.
• Oversee regional procurement and supply chain processes to support global outbreak response and humanitarian-related programming.
• Leads security planning by updating movement protocols and monitoring incidents that affect logistics operations.
• Supports country logistics teams through recruitment, onboarding, training, performance management, and capacity building.
• Produce regular logistics reports, support donor reporting, and conduct internal supply chain audits with follow‑up on corrective actions.
• Remotely supervise warehouse operations (as needed), ensure proper storage conditions, conduct stock counts, and implement practices that prevent losses or stock-outs.
• Represent logistics in regional coordination meetings and may conduct field visits to provide technical support and operational oversight.
• Builds country office capacities in inventory and warehouse management, ensuring teams are trained and equipped with the tools to succeed.
• Other tasks as assigned.

 APPLIED KNOWLEDGE AND SKILLS

The role requires expertise in humanitarian procurement, budgeting, and supply chain management, along with strong negotiation skills and familiarity with major donor regulations. Success in this position depends on strong interpersonal and leadership abilities, effective communication, and the capacity to work across diverse cultural settings. The individual must be highly organized, able to manage multiple priorities, and skilled at anticipating and navigating operational challenges.

Technical / Functional Skills

• In‑depth knowledge of humanitarian procurement, budgeting, and supply chain management best practices.
• Experience with multiple donor policies and regulations, including contract negotiation, vendor management, and ensuring delivery against specifications.
• Strong understanding of international donor procurement rules and fraud detection.
• Excellent written and verbal communication skills, including the ability to engage effectively with senior staff.
• Ability to work under pressure in complex emergency environments.

Core Competencies

• Demonstrated leadership, interpersonal, and influencing skills.
• Ability to work effectively with culturally and linguistically diverse teams and stakeholders.
• Highly organized, resourceful, and effective at coordinating multiple tasks, anticipating challenges, and planning around obstacles.
• Proven sensitivity and effectiveness in diverse, cross‑cultural environments

PROBLEM SOLVING & IMPACT

This role requires sound judgment, expert guidance, and a solution-oriented approach to managing complex problems and making decisions that significantly influence the success of the function.

• Tackle complex problems, requiring thorough analysis and evaluation of multiple variables.
• Recognize that incorrect decisions or recommendations can result in major delays or changes to projects or operations.
• Exercise sound judgment that informs organizational strategy and helps shape objectives aligned with project’s goals.
• Provide accurate guidance that drives outcomes essential to achieving departmental and organizational priorities.
• Demonstrate a responsive, professional, and solutions‑oriented approach in all interactions.
• Make decisions that carry impact on the overall success of the function.

SUPERVISION GIVEN & RECEIVED

Supervision Received

• Works under general direction with periodic guidance from the Director, Rapid Response Unit. Expected to exercise autonomy in day‑to‑day decision‑making while escalating strategic or high‑impact issues to supervisor.

Supervision Given

• Provides leadership and direction to managers and other direct or indirect reports within the functional area. Responsible for motivating, mentoring, and empowering staff; and contributing to performance reviews.

EXPERIENCE REQUIRED

Education

• Bachelor’s degree plus 8 years of relevant humanitarian logistics and management experience in emergency contexts; or a Master’s degree plus at least 5 years of experience implementing humanitarian programming.
• Preferred certifications: professional certification or advanced training in logistics and/or supply chain management.

Professional Experience

• Minimum 5 years of experience in a managerial role.
• Experience working with bilateral and multilateral humanitarian donors, as well as international donor procurement rules.
• Relevant experience in fraud detection and compliance.

Preferred Qualifications

• Fluency in English.
• Strong leadership, people‑management, and cross‑cultural communication skills.
• Experience utilizing data analytics software and/or AI to support the development of reports and efficient ways of working.