CRM Engineer at Safaricom Kenya

Reporting to the Tech Lead – CRM Engineering, the position holder will work with other departments within the company to identify requirements and develop solutions (database design, workflows, integration touchpoints and user/data interfaces), configure and/or customize customer channel solutions to meet business requirements using various database and software tools

The role is fixed term contract (1 year).

Key Responsibilities:

• Conduct business user requirements elicitation, analysis and specification.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Perform data modeling to analyze and specify data structures within an application system
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications
• Support new and existing application development by creating modifications and enhancements for CRM application.
• Review and provide input on design approach, performance and base functionality
• Perform effective system capacity planning and dimensioning to meet dynamic business needs
• Create test plans, test data sets and perform automated testing to ensure all components of the developed systems meet specifications.
• Designing and implementing highly scalable and available systems
• Co-ordinate and Work with various stakeholders directly in delivery of new projects/ business asks.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated post project implementation.
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business

Qualifications – External

• University Degree in computer science or technical related field
• 4 years development experience with at least one of the following languages: Java, PHP, C++, C#, Python.
• At least 3 years solid experience in Customer Relationship Management systems development.
• At least 2 years development experience with RDMS preferably MySQL, MariaDB, Oracle etc. Experience in NoSQL databases is an added advantage
• Certification and experience in working with cloud platforms is an added advantage.
• Experience in Scrum and other Agile processes
• Experience in Business Systems modeling and data retrieval
• Unix/Linux technical skills with working experience in scripting in Linux/Unix.
• Working knowledge of Jira, Git/SVN, Jenkins
• Experience in the design and implementation of low-latency, high-availability, and performant systems.
• Great communication and interpersonal skills
• Attention to detail.
• Good analytical and presentation Skills