CS Core Support Engineer at Ericsson

What you will do

• Handle customer issues as dedicated support, 24x7
• Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes
• Mentor Remote Service Gateway (RSG)
• Drive CSR (Contract Fulfillments Responsible)  review meetings with SDM
• Perform preventive maintenance.
• Lead technical issues and conduct Root Cause Analysis for emergency avoidance and network stability.

​​​​​​​You will bring

• Education: bachelor’s degree in engineering
• Min years of experience: 5-8 Years of experience
• Domain experience:
• CS Core domain resource with hands-on experience on IMS products:
• CSCF, MTAS, SBG/BGF
• MSC-S, M-MGW, STP/IP-STP, APG43 Linux, and BSP Platform and Knowledge about UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE will be added benefit.
• Able to manage the parameter and configuration changes with impact analysis on IMS.
• Mobile Call flows and Protocols understanding, VoLTE call flows CS Fallback procedure.
• Solving SIP and Diameter protocols handling
• Understanding of Cloud/Virtualization concepts and managing VNF
• Negotiation & argumentation skills
• Planning & organizing skills
• Delivering results & meeting customer expectations
• Presentation & communication skills
• Working with people
• Applying expertise & technology