Customer Account Manager at Artcaffe Coffee and Bakery

As an Account Manager, you will be the go-to person for a portfolio of valued clients, ensuring their needs are met while building long-term partnerships. This role is ideal for a dynamic, results-oriented professional who excels in collaboration and strategic thinking. You will manage client relationships, support project execution, and contribute to business development initiatives.

Key Responsibilities

• Client Relationship Management
• Act as a trusted partner to your clients, offering innovative solutions to address their business challenges.
• Maintain regular communication to ensure high client satisfaction and engagement. Foster long-term relationships through proactive and meaningful client interactions. Project Management Support scope.
• Collaborate with the Head of B2B to deliver high-quality projects on time and within Work closely with internal teams, including finance, procurement, production, and logistics, to meet client requirements.
• Monitor project progress and address issues promptly to ensure seamless delivery.

Sales & Business Development

• Maintain accurate records of orders and invoices, ensuring timely communication with production teams. Partner with the finance team on reconciliations and issue credit notes when necessary. Identify opportunities for account growth through cross-selling and upselling.
• Prepare impactful reports and presentations to support client engagements.
• Reporting & Analysis
• Provide clients with regular performance updates, highlighting key metrics and outcomes. Offer actionable insights to improve processes and enhance client satisfaction.
• Problem-Solving
• Resolve client challenges efficiently, acting as a trusted advisor.
• Navigate complex situations with a proactive, solution-oriented approach.

What You Bring

• Bachelor's degree in Business or a related field, or equivalent experience.
• Proven experience in account management, client services, or sales, with a track record of managing client relationships.
• Exceptional communication and interpersonal skills.
• Strong organizational abilities and the capacity to manage multiple projects simultaneously.
• A proactive, problem-solving mindset with a results-driven attitude.

Preferred Skills:

• Experience in the retail, food, or HORECA industry.
• Proficiency in analytics and reporting tools.
• Ability to work independently and collaboratively.