Customer Assistant/Switchboard - 1 Position at Agricultural Development Corporation (ADC)

Job Specifications  
Duties and responsibilities will entail: 

• Receiving and channelling incoming calls to the respective destinations; 
• Booking  outgoing  calls  and  facilitate conversations between callers and receivers;  
• Carrying out routine testing of exchange lines and switchboard facilities; 
• Ensuring that defective equipment is repaired accordingly; 
• Maintaining records of telephone equipment and peripherals; 
• Updating the calls register by recording the necessary details of calls; 
• Peruse the visitors’ identification documents to ascertain correctness;  
• Answering visitors’ questions politely and amicably; and directing visitors to the respective destinations; 
• Maintaining a register on all complaints raised by customers / visitors;  
• Operating switch-board;  
• Answering and directing telephone calls; and 
• Providing good customer care service. 

Person Specifications  
For appointment to this grade a candidate must have:  

• Minimum KCSE C-(minus) or its equivalent; 
• Certificate  in  Telephone Operation, Reception and Front Office or its equivalent from a recognized institution and 
• Proficiency in computer application skills.