Customer Care Assistant at Kenya Animal Genetic Resources Centre

The duties and responsibilities of the officer will entail:

• Guiding and directing visitors;
• Operating the telephone switchboard;
• Managing incoming calls and customer service enquiries;
• Managing the customer care desk;
• Maintaining up to date records on visits and calls; and
• Updating the internal directory.

Job Specification

For appointment to this grade, a candidate must have:

• KCSE D+ or equivalent from a recognized institution and two (2) years relevant work experience;
• Certificate in Customer Care or its equivalent from a recognized institution; and
• Fulfilled the requirements of Chapter Six of the Constitution.

Key competencies and skills

• Proficiency in IT;
• Public Relations skills;
• Good communication and reporting skills in both English and Kiswahili;
• Interpersonal skills; and
• Integrity.