Customer Care Assistant - North Rift Regional Office at Kenya National Commission on Human Rights (KNCHR)

Job purpose:

This position is responsible for maintaining good public relations at the front desk and being the first point of contact for visitors.

Key Responsibilities:

• Coordinating the front desk services.
• Receiving and welcoming walk-in visitors as soon as they arrive at the office.
• Directing or escorting visitors to the appropriate person and office.
• Answering, screening and forwarding incoming phone calls to the relevant parties.
• Ensuring the reception area is tidy, presentable and with all necessary material (e.g. comfortable chairs and brochures).
• Maintaining a visitor’s record.
• Receive, sort and distribute mails/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Supervision of subcontracted services such as cleaning.
• Assist in identifying tools and office supplies for replenishment.
• Providing the available and necessary working tools and equipment to staff.
• Assist the human resources division and regional coordinator with the office administration related matters
• Any other duties in relation to maintenance of a good ambience and security of the office.

Key Qualifications, Skills and Competencies:  

• Diploma in business administration or an equivalent from a recognized institution.
• At least one (1) year of relevant service in a comparable position from a reputable organization
• Good communication, listening and people management skills.
• Computer literacy including excellent Microsoft office tools skills
• Hands-on experience with office equipment (e.g: scanners and printers).
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills and problem solving skills.
• Multitasking and time-management skills, with the ability to prioritize tasks.