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  • Posted: Mar 22, 2024
    Deadline: Mar 29, 2024
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  • Modern Coast Express Ltd is a luxury coach company incorporated on 26th May 2007 operating within Kenya, Uganda, Tanzania and Rwanda. Modern Coast Express is one of the most recognised luxury bus companies operating in the region. The company has over 50 branches in Kenya ,5 branches in Uganda , 6 branches in Tanzania and one branch in Rwanda. The main of...
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    Customer Care Call Attendant

    Responsibilities & Objectives.

    • Handle a large volume of inbound and outbound calls in a timely manner
    • Take customer calls and provide accurate, satisfactory answers to their queries and concern.
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
    • Identify customer needs, research issues, resolve complaints, and provide solutions
    • Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
    • Recommend improvements for systems and processes to boost organizational efficiency.
    • Create and maintain record of daily problems and remedial actions taken using call centre data base.

    Required Skills & Qualifications.

    • Diploma in communication or equivalent.
    • Experience working in a call center or customer-support role
    • Strong active-listening and verbal-communication skills
    • Proficiency in problem-solving
    • Ability to multitask and manage time effectively
    • Ability to speak multiple languages especially those common along callers. Fluent English and Swahili(Nairobi), fluent English and Luganda (Kampala), fluent English, French and Kinyarwanda (Kigali) Fluent Swahili and Kirundi (Bujumbura).

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    Method of Application

    Send your application to jobs@modern.co.ke by 29th March 2024 at 5:30pm.

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