Customer Care Executive at Baus Optical Company Limited

Customer Care Executive Job at Baus Optical, Kenya

Baus Optical Company Limited is a key player in the optics industry in Kenya. To support her growth strategies, the company is inviting applications from qualified candidates for the position of Customer Care Executive.

Duties & Responsibilities:

• Following up on clients to constantly ensure we meet our service standards
• Responding to clients enquiries through phone calls, messages and emails
• Ensuring all clients complaints are sorted within the shortest time possible
• Doing weekly, monthly and annual reports to the Head of Department regarding customer service
• Any other role that may be assigned by supervisor or senior manager

Qualifications and Experience

• Diploma or degree in Business Management or any related Course.
• At least 2 Years’ experience in Customer care position with sales experience as an added advantage
• People Management skills.
• Pleasant personality & Good interpersonal skills.
• Knowledge & Competencies of Computer skills.
• Planning skills and Communication Skills (Written and oral).
• Keen to Detail
• Integrity, Professionalism and Unquestionable ethics.