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  • Posted: Jun 7, 2022
    Deadline: Jun 21, 2022
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    Vision: To be the leading insurance industry regulator. Mission: To effectively regulate, supervise, develop the insurance industry and protect insurance beneficiaries. Core Values: (i)Accountability: -We exercise prudence in use of public resources entrusted to IRA. (ii)Team Spirit: -We work effectively with others across functional lines to a...
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    Customer Care Officer

    REF: CCO/07

    Job purpose

    The position is responsible for providing professional and efficient front office services to uphold corporate image and facilitate seamless operations of the Authority

    Job specifications

    Duties and responsibilities will entail:

    • Managing incoming and outgoing calls and route to appropriate persons;
    • Directing enquiries from external stakeholders to relevant employees;
    • Managing guests in a professional manner;
    • Managing internal stakeholders;
    • Monitoring flow of visitors for security controls;
    • Maintaining the appointment diary either manually or electronically;
    • Maintaining the facilities booking system i.e. booking of boardrooms and meeting rooms;
    • Scheduling appointments for internal and external stakeholders;
    • Maintaining call records and expenditure for monitoring purposes;
    • Implementing Quality Management System standards and continuously identifying and managing risks; and

    Person specification

    • Bachelor’s degree in relevant field from a recognized institution
    • Certificate in Computer Proficiency
    • Meets the requirements of chapter six of the Constitution.

    Competencies and skills

    • Good communication skills
    • Good organization and inter personal skills
    • Ethical and integrity
    • Team player

    Method of Application

    • Suitably qualified and experienced individuals should submit applications enclosing a detailed curriculum vitae (CV), copies of relevant academic and professional certificates/testimonials and a copy of National Identity Card.
    • The CV must at the minimum provide details of the applicant’s email address, day-time mobile telephone numbers, details of current employer, current remuneration and names and contacts of three (3) referees familiar with the applicant’s professional background and experience.
    • Applications, addressed to the undersigned, may be delivered at the Insurance Regulatory Authority (Registry Section) at Zep-Re Place, 2nd Floor, Longonot Road, Upper Hill. Please note that these should be sealed, marked “Confidential” and indicate the job reference (e.g “REF:SO/01” for Supervision Officer). Alternatively, they may be sent by post or email to:

    Commissioner of Insurance & Chief Executive Officer
    Insurance Regulatory Authority
    Zep-Re Place
    P.O Box 43505-00100
    Nairobi
    EMAIL : careers@ira.go.ke
    Applications must be received by close of business on 21st June 2022.

    Compliance Requirement:

    In accordance with The Employment (Amendment) Act, 2022, the Authority will require candidates it wishes to enter into a written contract of service with to comply with Chapter Six of the Constitution by submitting mandatory compliance and clearance certificates from the relevant entities

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