Customer Care Officer at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and in-person interactions.
• Handle customer complaints and provide solutions in a timely manner.
• Maintain accurate customer records and update databases.
• Collaborate with other departments to resolve customer issues.
• Follow up with clients to ensure customer satisfaction.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Diploma or Bachelor’s degree in Communication, Business Administration, or a related field.
• High proficiency in MS Excel.
• Minimum of 2 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to multitask and handle high-pressure situations.