Customer Engagement Agent at Moko Home + Living

Key Responsibilities:
Sales and Account Growth

• Develop and maintain relationships with wholesalers targeting furniture shops.
• Achieve and exceed sales targets through proactive customer engagement.
• Identify and pursue opportunities to grow existing accounts.
• Build a pipeline of new clients to ensure consistent growth.

Debt Collection and Account Management

• Monitor and follow up on client payments, ensuring timely debt collection.
• Review and manage accounts for customers eligible for credit terms.
• Address and resolve any account-related issues, ensuring client satisfaction.
• Provide detailed reports on account performance and debt collection progress.

Customer Relationship Management

• Maintain excellent communication with clients to foster loyalty and trust.
• Handle customer inquiries and complaints in a professional and timely manner.
• Ensure all client interactions align with company policies and goals.

Administrative and Additional Duties

• Maintain accurate records of sales, payments, and account updates.
• Provide feedback and suggestions to improve sales and account management processes.
• Undertake any other duties as assigned by the supervisor to support business operations.

Qualifications and Skills:

• Diploma or degree in Business, Marketing, or a related field.
• Proven experience in sales, customer service, or account management.
• Strong negotiation and communication skills.
• Ability to manage multiple accounts effectively.
• Proficiency in using CRM software and basic office tools.
• Problem-solving and decision-making abilities