Customer Experience Associate at Hotpoint Appliances Ltd

Job Purpose

Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.

 Job Responsibility and Accountability

• Ensure personal presence on the floor and aid customers in locating merchandise.
• Take customers through all products and provide maximum information.
• Recommend on the merchandise to be delivered from the Warehouse/store when merchandise is not on the floor.
• Capture client details on the e-warranty forms.
• Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
• Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
• Provide customer feedback on completion of the sale.
• Share information to customers on the offers available.
• Inform the customers about purchasing incentives.
• Responsible for helping build up a business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
• Coordination with the delivery team and ensure that products are delivered in a timely manner.
• Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
• Replenish stock from stores or warehouse when it reaches the reorder level.
• Supervise and ensure that merchandize is dust free.
• To ensure the price tags & feature cards in the appropriate product.
• Ensuring daily stock checks carried out for the impulse product category assigned.
• Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
• Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
• Ensure all stocks under your custody is balanced monthly.

Qualification

• A minimum of Diploma in Sales, Marketing, Customer care or equivalent.
• Sales training or exposure in a similar role in retail environment will be an added advantage.

Experience

•  At least 1 year experience in a sales environment preferably in retail.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of inventory management.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

Key Skills:

• Good selling skills.
• Good negotiation and influencing skills.
• Good interpersonal skills.
• Teamwork and Collaboration.