Customer Experience Coordinator at Premier Hospital

Qualifications

• Analysis of end to end experience of customers and map their existing journeys by gaining an understanding of their concerns
• Analysing marketing and communications journeys across events and digital and traditional campaigns which may include direct mail, edms, sms, phone calls
• Working with the team of copywriters, you will design and deliver engaging customer journeys by developing effective multi-channel journeys
• Research and test to optimise solutions through Lean testing
• Collaborate internally as well as externally with third party agencies
• Build automated supporter journeys on marketing automation platform
• Develop reporting templates and evaluate campaigns and programs to provide coordinators and manager with supporter insights

Minimum Qualification Requirements

• The candidate should have at least a diploma in a hospitality related course.
• Candidate should possess a strong passion for excellence in customer experience.
• Minimum of three years’ experience in a similar role.
• Experience in hotel or health care industry is an added advantage.