Customer Experience Executive at Heritage Insurance

Job Summary

• The role holder will be responsible for improving the overall experience each customer has with our brand.

Qualifications

• Bachelor’s Degree in Social Sciences or business-related field.
• ICX/CIM/MSK certification is an added advantage.

Experience

• 2 years experience in the insurance or financial services industry.
• Heritage Heritage_Ke Regulated by the Insurance Regulatory Authority

Competencies

• Superior interpersonal communication skills
• Emotional intelligence and maturity
• Understanding of personalities and matching mode of communication
• Skilled in task prioritization and executing tasks.
• In-depth knowledge in insurance solutions and abreast of market trends
• Good understanding of business operations
• Knowledgeable in customer service and customer experience measures