Customer Experience Executive at Heritage Insurance November, 2023

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- Customer Experience Executive at Heritage Insurance
Posted: Nov 27, 2023

Expires: Nov 30, 2023

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At Heritage where we provide short term insurance products, we pride ourselves on our history of claims payment. This was recently recognized when we won the award for Outstanding Insurance Underwriter in Claims Settlement as nominated by members of the Association of Insurance Brokers of Kenya. We are also rated AA- by Global Rating Company (GRC), for...
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Customer Experience Executive
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 2 years
- Location Nairobi
- Job Field Customer Care, Success and Service
Job Summary
- The role holder will be responsible for improving the overall experience each customer has with our brand.
Qualifications
- Bachelor’s Degree in Social Sciences or business-related field.
- ICX/CIM/MSK certification is an added advantage.
Experience
- 2 years experience in the insurance or financial services industry.
- Heritage Heritage_Ke Regulated by the Insurance Regulatory Authority
Competencies
- Superior interpersonal communication skills
- Emotional intelligence and maturity
- Understanding of personalities and matching mode of communication
- Skilled in task prioritization and executing tasks.
- In-depth knowledge in insurance solutions and abreast of market trends
- Good understanding of business operations
- Knowledgeable in customer service and customer experience measures
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Method of Application

If you meet the above requirements, you are encouraged to forward your application and updated CV to vacancies@heritage.co.ke by 30th November, 2023. Clearly state the job title on the subject heading.

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Customer Experience Executive at Heritage Insurance

Customer Experience Executive

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Customer Experience Executive at Heritage Insurance

Customer Experience Executive

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