The Customer Experience Manager will lead the development and implementation of the Vivo customer experience strategy as we deliver happiness (and amazing fashion) to women in Kenya. The head of Customer Experience is responsible for ensuring customer satisfaction and improving customer shopping experiences through Customer Loyalty Management, Customer Relationship Management and Customer Value Management. The role is to be an advocate for customers through creative problem solving and strategic thinking.
If you believe you are the right person for the position and would like to be a part of our team, kindly send a detailed CV and cover letter to firstname.lastname@example.org by January 15, 2021. The subject of your email should be “Position – (Expected Salary)” .
Please indicate your salary expectation on the subject line. Applications that do not include the salary expectation will NOT be considered.
We would love to respond to all your applications but due to a large number of applications received for advertised positions, only shortlisted candidates will be contacted.
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