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a retail clothing business that was started in 2011. Initially inspired by a love for dance and fitness, Vivo has grown from focusing on dance and fitness gear, to now offering a full range of clothing styles that include both smart and casual, party items, beachwear, and travel wear.
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The Business Analyst will ensure that right products appear in the right stores (and on our website) at the appropriate time, in the correct quantities and are being sold at the right price. This will involve working closely with the buying and marketing teams to accurately forecast trends, plan stock levels and monitor performance. He/She will assist in setting prices to maximize profits and manage the performance of ranges, planning promotions and markdowns as necessary. He/She will also oversee delivery and distribution of stock and deal with suppliers.
Responsibilities
- Planning product ranges and preparing sales and stock plans in conjunction with the buyer and other managers
- Forecasting profits and sales, and optimising the sales volume and profitability of designated product areas
- Planning budgets and presenting sales forecasts and figures for new ranges. Making financial presentations to senior managers
- Controlling stock levels based on forecasts for each season
- Maintaining a comprehensive library of appropriate data. Using specialist computer POS software to handle sales statistics, produce sales projections and present spreadsheets and graphs
- Analysing every aspect of bestsellers (e.g. the bestselling price points, colours or styles) and ensuring that they reach their full potential
- Monitoring slow sellers and taking action to reduce prices or set promotions as necessary
- Gathering information on customers' reactions to products. Obtaining, analyzing, interpreting, and disseminating key information that identifies road blocks in satisfying customer expectations
- Developing a thorough understanding of the market and competitive environment, forecasting and consulting for the broader retail team
- Liaising with the buyer, warehouse assistant and suppliers
- Working closely with store managers to decide how goods should be displayed to maximise sales and producing layout plans for stores
- Analysing the previous season's sales and reporting on the current season's lines
- Meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing timescales and delivery dates and completing the necessary paperwork
- Identifying production and supply difficulties and dealing with any problems or delays as they arise
- Organizing and analyzing data from available data sources to support retail reporting, projects and initiatives
- Creating analysis, recommendations and presentations to support retail initiatives and projects
- Developing standard templates
- Managing, training and supervising junior staff
Behavioral Competence
- Positive attitude
- Good interpersonal skills
- Fidelity
- Takes initiative
- Integrity
- Dependable
About you
- Degree in business, economics, mathematics, statistics, operational research, supply chain management or retail management.
- Minimum 3 years retail management/merchandising experience in a retail store, with specific experience analyzing data on specialized POS systems.
- Commercial / Financial awareness
- Confidence
- Able to cope with pressure
- Good team working skills
- Communication skills
- Interpersonal skills
- Analytical skills
- Numerical skills
- IT skills (Expert level Excel skills required)
- Decision making skills
- Organisational skills
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We are looking for an outstanding Merchandising manager who will be responsible for working within the Senior Management Team contributing to the brand strategy and developing ways to build the brand and its image, strengthen market position and increase profits. He/she is responsible for delivery of sales and profit targets in order to execute a well-conceived product strategy.
Responsibilities
Operates as a Senior Business Manager
- Analyse trading patterns, advise teams and ensure appropriate action is taken to unforeseen sales reactions
- Guides the teams and agrees on department’s strategies prior to CEO’s sign off
- Operate an effective/timely product sign off process, appropriate for product lead-time - “Buying Calendar”
- Develop a sound supply policy for the Brand, striving for consistent best practice partnerships, foresee future weaknesses/needs and suggest possible solutions
- Offer advice and helps find solutions to the wide range of issues encountered by the teams – acts as trouble-shooter
- Review trade on a regular basis and write reports to present at an appropriate level - weekly, monthly etc.
Provides Product Direction
- Play a core role in the creation of category budgets and forecasts against which category performance is formed and managed.
- Manage stock to ensure flow, availability and sell through is managed in accordance with the category plan, driving sales, managing stock investment over time.
- Oversee price management processes to ensure customer value for money, balanced in relation to supplier and brand sensitivities.
- Oversee the category strategic development over time, managing the review process and driving range reviews in line with the critical path for that category
- Work closely with Design to generate, and communicate key product direction
- Display an in-depth, customer-focused knowledge of market and trends
- Oversee range development – ensures that the product reflects the Brand strategy, the range is without gaps or duplication, and that the season is logically and commercially thought through
- Ensure that the correct level of newness/high fashion is present, and that volume lines are maximised and ‘moved on’ at the appropriate time
- Ensure that product reviews are held with senior management at the appropriate time for product sign-off
- Oversee department reviewing process to maximise opportunities and minimise risks of key events/trends/promotions
- Work with the Senior Management Team and Marketing to develop strong and consistent marketing messages/Brand image
- Agree on visual merchandising guidelines/fixtures/packaging with teams prior to Managing Director sign off – ensures they are implemented in a timely manner.
Strategic/Planning
- Strategically plans, directs and coordinates activities, pertaining to buying
- Develops and maintains buying development and strategy in accordance with the reports presented by the Data Analyst and Junior Buyer with the directions of the Head of Marketing.
- Understand retail environment and needs and use this knowledge to impact the assortment
- Lead the warehouse and act as the primary business leader for planning and managing the Category Management implementation.
- Build product strategy with the executive team.
- Build seasonal assortment flow by product/delivery.
- Create process for colour flow: timing of deliverables, flow plan and structure.
- Establish style/SKU goals
- Lead assortment building and development process to stay in line with style/SKU goals. Lead style/SKU reviews with management.
- Review and manage merchandise plan creation and maintenance.
Technical
- Disseminate the buying strategy throughout the buying divisions to achieve a variety of products range and a wide product mix across the buying divisions, with consideration of the budgets, client needs, and emerging market trends
- Identify and manage any new buying categories when needed
- Monitor the performance of the buying division and evaluate its progress
- Select merchandise
- Establish retail price
- Review and approve the contracts that governs the company’s relation with suppliers.
Develops a High Performing Team
- With Senior Management team, defines and communicates clear vision of the future – translates into understandable goals and targets
- Builds a strong team with a focus on succession planning
- Provides positive leadership supporting Brand/company policy/strategy and encourages others to do so
- Develops skills of the team – identifies individual training needs as well as encourages effective teamwork
- Deals with team performance issues promptly and appropriately, partnering with HR when required
- Motivates team – gives recognition and praise
- Preempts the need for, and manages change – supporting teams throughout process
- Provides individual support to new team members – ensures a full induction is provided and adequate support given during their learning curve.
Communicate Effectively
- Acts in pivotal role for the Managing Director, teams and internal functions to coordinate projects and provide two-way communication
- Works closely with Retail Brand Management to agree layouts/fixtures/model store etc
- Brand packs – assisting the Managing Director in producing packs for Board review, presenting at meetings
- Builds and maintains a strong and varied network of contacts. Communicates with all to achieve win-win situations.
NB: Please note, JD and responsibilities may change accordingly at any point in line with the e-commerce needs as well as the needs of the brand and organization.
Behavioral Competence
Ability to work in a fast-paced environment and adapt to rapid change.
- Strong team player and man manager - able to gain trust, respect and confidence quickly and effectively
- Creative, with an innovative thought process.
- Strong internal/external stakeholder management skills.
- Self-starter with the ability to work under minimal supervision and guidance
- Enthusiasm, energy and determination to achieve results
- Strong and convincing presentation skills – able to get ideas across quickly and effectively and gain relevant buy-in and support
About you
- 5 years Merchandising and Inventory Management experience, preferably in the Retail sector
- Previous experience as a Buying Manager or Head of Buying within an off-price or Outlet function
- Customer-focused knowledge of market and trends
- Experience implementing complex change and acting as business lead for technology implementation
- Proven ability to successfully work in a highly cross-functional matrix environment
- Proven ability to manage an open to buy process, exceptional retail math skills
- Demonstrated experience and success with strategic planning and business planning
- Broad understanding of Category Management processes including Category Strategy, Assortment Planning, Pricing, Promotions and Space
- High level of commercial numeracy
- Proven experience in managing contract relationships successfully
- Proven ability to negotiate with suppliers in conjunction with our procurement teams
- Experience of high volume, high speed and high quality dependent requirements.
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The Customer Experience Manager will lead the development and implementation of the Vivo customer experience strategy as we deliver happiness (and amazing fashion) to women in Kenya. The head of Customer Experience is responsible for ensuring customer satisfaction and improving customer shopping experiences through Customer Loyalty Management, Customer Relationship Management and Customer Value Management. The role is to be an advocate for customers through creative problem solving and strategic thinking.
Responsibilities
Customer Service
- Guide and manage the customer interactions at HQ and in stores in partnership with the Head of Sales.
- Synthesize customer-centered information from various sources and connect the dots in meaningful ways and share insights with the respectful departments.
- Handle all customer complaints escalated by the Customer Experience and sales department.
- Develop In-House guidelines and processes to handle customer complaints and Feedback.
Customer Engagement
- Offer the voice of the customer to guide in marketing strategy, product improvement and customer interaction improvement.
- Partner with the sales team and marketing team to operationalize marketing campaign strategies.
- Establish and implement customer engagement strategies to increase customer engagement and satisfaction.
Customer Retention
- Develop and implement Customer Loyalty program and project management processes needed to increase customer acquisition and retention.
- Develop and Implement Customer Retention Strategies that run throughout the year
- Develop and manage the Vivo Loyalty Program.
- Analyse and monitor customer buying behaviour, purchasing data, consumer analytics to guide marketing, design and supply chain departments.
Strategy
- Maintain an in-depth knowledge of the retail industry, customer, and technology trends.
- Develop Strategies to improve and maintain the Vivo shopping Experience by working with various departments to provide newness in Vivo products and services offerings.
- Develop and implement in house Customer experience processes that will facilitate collection of customer data, customer feedback and data analysis.
People Management
- Collaborate with key leaders throughout the organization to identify opportunities to provide guidance and training to teams implementing customer experiences
- Identify the needs throughout the organization for CX coaching and training, and co-create the needed process and materials with the sales and HR teams.
- Provides day-to-day work direction to Customer Experience team
- Provide formal advisory perspectives to ensure the organization is customer-centered.
Behavioral Competence
- Strong leadership skills
- Strong analytical skills.
- Decision making and critical thinking.
- Strategic Thinker.
About you
- At least 3-years previous experience in Marketing/Sales/Customer Experience Role.
- Bachelor’s Degree in Marketing, Sales.
- Qualification in CIM/Master’s a plus.
- Basic Digital Marketing/Social Media usage tools: Facebook, Instagram, Twitter and Pinterest.
- Customer Data Analytics experience - Google Analytics, Microsoft Excel, Power BI, Python, (added advantage).
- Previous roles in experience in Operations, Strategy, User Experience, Product Management, or Planning
- Comfortable with all forms of customer insights, including quantitative and qualitative research and other customer signals from search, digital, and social data.
- Ability to perform with a high level of self-direction and independence
- Strong analytical skills and comfortable using complex data sources.
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The Business Development representative is key in driving the Shop Zetu Agenda, to be the leading fashion marketplace in East Africa. They are responsible for on-boarding and managing brands that are on-boarded onto the platform. They are also responsible for managing the Shop Zetu Social Media Pages.
Responsibilities
- Research and reach out to possible partner brands for Shop Zetu.
- Manage the on-boarding process for partner brands.
- Train brands on Shop Zetu Processes, Systems and Policies.
- Ensure that all partner brands have reviewed and signed contracts.
- Act as a link between the marketing team, the E-commerce team and partner brands and share information around sales, product feedback from customers and promotions or campaigns.
- Monitor partner brand stock levels and ensure partner brand products and quantities are showing on the website.
- Co-ordinate the on-boarding of partner brand products on Shop Zetu together with the buying, warehousing, marketing and E-Commerce team.
- Grow overall Shop Zetu Sales by working with Marketing and E-Commerce to develop campaigns and sales strategies to grow partner brand sales.
Behavioral Competence
- Be reliable and able to meet deadlines
- Be motivated and determined
- Be creative, with a good eye for content creation
- Have good communication and people skills
- Self-Leadership and Self-starter.
About you
- Minimum 2 years experience in Marketing, Communications or Sales
- Bachelor’s degree in Marketing, Communication, Sales.
- Interest in Contemporary culture: fashion, design, photography and art.
- Knowledge and Experience in Social Media Marketing
- Fluent written and spoken English.
- Experience and knowledge in managing partners and suppliers is a plus.
go to method of application »
We are looking for an outstanding E-Commerce manager who will be responsible for managing, motivating and guiding the commercial ecommerce team to improve their performance and achieve company objectives through effective planning, setting sales targets, analyzing data on past performance and projecting future performance. He/she will be responsible for collaborating with cross functional departments to expand our target customer base online and ensure the customer needs are met.
Responsibilities
Sales Performance and Online Customer Experience
- Devise, implement and monitor the techniques used by the online sales team to achieve monthly sales targets
- Assist in generating leads for the organization by looking at new opportunities.
- Track the performance of the online sales team daily, weekly & monthly to ensure they meet the expectations of the organization.
- Ensure the team understand the ecommerce strategy and provide feedback on ongoing campaigns
- Assist the online sales team with day to day management of leads to ensure all platforms are addressed and maintain a high response rate
- Improve efficiency in the team by working with dispatch supervisors on planning most effective and efficient routes.
- Manage customer complaints that may occur with regards to online service challenges.
People Management
- Ensure that the team is working as a single unit towards a common objective.
- Motivating team members by introducing lucrative incentive schemes to encourage them to deliver their level best.
- Encouraging performance and dealing with non-performers accordingly.
- Monitor Week on Week performance of team members against set targets.
- Implement and manage the commercial ecommerce team ROTA/schedule.
- Manage customer service from order capture to fulfillment, logistics and after sale service
Analytics/Reporting
- Develop weekly reports to look at important online sales KPIs e.g leads, conversion rate, response time, revenue per sales staff etc
- Manage the feedback provided by internal and external stakeholders through our online platforms
- Keep track of all customer complaints and escalate to CEX as required
- Maintain all the necessary data/records for future reference
- Prepare monthly reports on digital sales performance
NB: Please note, JD and responsibilities may change accordingly at any point in line with the e-commerce needs as well as the needs of the brand and organization.
Behavioral Competence
- Strong management and leadership skills
- Strong planning and organizational skills
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Strong analytical skills
About you
- Bachelor’s Degree in Sales & Marketing, Business Management or any other related field.
- Should have at least 3 years of relevant experience in sales preferably online
- Must have experience planning and implementing successful sales strategies
- Experience in customer relationship management
- Ability to mentor and coach sales reps
- Demonstrate experience in managing and directing a sales team
- Proven track record of positive sales performance
Method of Application
If you believe you are the right person for the position and would like to be a part of our team, kindly send a detailed CV and cover letter to recruitment@vivoactivewear.com by January 15, 2021. The subject of your email should be “Position – (Expected Salary)” .
Please indicate your salary expectation on the subject line. Applications that do not include the salary expectation will NOT be considered.
We would love to respond to all your applications but due to a large number of applications received for advertised positions, only shortlisted candidates will be contacted.
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