Customer Relation Assistant II at Karuri Water & Sanitation

REF: KAWSCO/RCT/COMM
KEY RESPONSIBLITIES

• Generate and process customer bills accurately and within established deadlines.
• Monitor billing cycles and ensure adherence to billing policies and procedures.
• Handle billing inquiries and resolve discrepancies.
• Generate billing reports and analyze billing data for accuracy and trends.
• Supervise and coordinate the activities of meter readers.
• Ensure accurate and timely meter readings.
• Monitor meter reading routes and schedules.
• Address and resolve meter reading discrepancies and issues.
• Respond to customer queries via phone, email, and in-person.
• Resolve customer complaints and issues effectively and efficiently.
• Provide accurate information to customers regarding billing, water services, and policies.
• Maintain a customer feedback system and track customer satisfaction.
• Manage and maintain the billing software and related systems.
• Troubleshoot system issues and coordinate with IT support as needed.
• Ensure data integrity and security.
• Implement system updates and enhancements.
• Generate reports from the billing software as needed.

MINIMUM QUALIFICATIONS:

• Diploma in public relations or a business related course
• 3 years’ relevant experience.
• Experience in billing software .
• Prior experience in a similar job in a busy environment.
• Computer literacy and familiarity with standard office computer applications.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.