Customer Relations Officer at Mount Kenya University

Qualification

Must have:

• A Master’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
• Must have at least 3 years’ experience as a Public/Customer Relations Officer/Marketing Officer; or a comparable position.
• Must be computer literate.
• Must be affiliated to a relevant professional body.

OR

• A Bachelor’s degree in a relevant area (Marketing/Public Relations/Mass Communication) from an accredited institution.
• Must have at least 5 years’ experience as a Public/Customer Relations Officer/Marketing Officer or a comparable position.
• Must be computer literate.
• Must be affiliated to a professional body

Skills

• Effective written and verbal communication skills; along with active listening.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Key responsibilities also include

Reporting to: Principal, Open Distance and Electronic Learning (ODEL)

Duties and responsibilities:

• Ensuring that all calls to the ODEL Directorate are dealt with promptly, in line with the University’s standards and targets.
• Ensuring that all issues and inquiries raised on the ODEL Email are responded to on time.
• Liaising with colleagues in other relevant offices to resolve inquiries appropriately.
• Tracking action on all issues raised; and providing feedback on the same.
• Consolidating daily Customer Feedback reports, for the attention of the Principal, ODEL.
• Having full knowledge and ability to access all services, to help meet the individual needs of our customers.
• Ensuring that customers are advised of alternative communication methods.
• Taking ownership and responsibility for all inquiries presented to the ODEL Directorate.