Customer Relationship Executive at NFT Consult

Key Responsibilities

• Plan and conduct daily market visits for existing and potential customers in the assigned markets in order to achieve the given sales targets.
• Design a route to market plan to scout for new markets and business opportunities while ensuring maximum geographical coverage of the company's products.
• Conversion of identified sales leads into customers.
• Customer Relationship Management by managing and developing alliances with the existing customer base within the assigned markets to enhance the achievement of sales and profitability objectives.
• Drive high customer service satisfaction through timely resolution and response to sales inquiries and concerns.
• Monitoring and reporting of market trends and conditions, competitor activities, products, prices, and developments. Prepare and provide relevant reports and information based on the two to guide management decision-making.
• Prepare and submit accurate and timely weekly / monthly/quarterly sales reports to the manager to facilitate a comprehensive sales performance review and proper planning for the various segments.
• Participate and represent the company at trade exhibitions, events, and promotions in order to attract new customers, promote our brand and enhance customers' awareness of the company's product range.
• Implement a collection plan geared towards ensuring collection targets are achieved and cash flow levels are maximized. Ensure the territory AR is at Zero (100% collection)
• Conduct periodic product training for both existing and potential customers to enhance both our brand awareness and product knowledge.

Deliverables

• Achieve required daily customer visit hit rate of 12 outlets
• 100% outlets coverage within the territory
• Sales from new segments/markets
• A minimum of 7 new outlets on boarded monthly.
• Customer Satisfaction surveys score - 97%
• All customers issues must be attended to within 24hrs
• QC Change Plan
• Quality and accuracy of market information
• Daily reports as per callage
• Timely monthly reports on sales and marketing activities vs set targets per outlet and overall territory performance.
• Quality and accuracy of reports.
• Adherence to the designed territory calendar of activities and updated on the territory file.
• 100% compliance on trading terms by timely payment collections.
• Debtors days target
• Free cash flow
• 2 outlets trained per month

Academic & Professional Qualification

• Bachelor's degree or Diploma in sales and marketing.
• Membership in a professional body will be an added advantage.

Relevant Knowledge & Experience

• A minimum of 2 years experience in Sales within a busy manufacturing or FMCG environment.
• Demonstrate high levels of performance in a field sales environment.
• Market and competitor trends analysis knowledge.
• Route to market strategy or planning knowledge, 80:20 rule.
• A comprehensive understanding of the sales and marketing cycle. Ability to work independently with limited supervision, under pressure and meet deadlines.

Functional/Technical Skills

• Excellent Persuasion, negotiation and influencing skills.
• Ability to communicate to different types of customers both verbally and written.
• High levels of professionalism with internal and external customers.
• Excellent Customer Service, Customer Relationship, and Interpersonal Skills.
• Effective planning and organization skills with the ability to design and execute action plans.