Customer Service Agent at Kenya Airways

Job Purpose: 
To deploy airline equipment in compliance to industry standards and customer airline Service Level Agreements
Key Accountabilities/Responsibilities:

• Perform serviceability checks on ULDs.
• Record all ULDs and accessories into and out of the Yard.
• Assign duties to equipment operators.
• Send SCM and UCM
• Compile a list for all ulds supplied to each shipper/fl ight and hand it over to the team leader. 
• Compile a list of units to be taken to the workshop for repair and reconcile upon return
• Ensure empty containers and pallet stacks are positioned at the aircraft side for uplift.
• Position baggage containers.
• Retrieve ULDs from baggage area and Ramp.
• Ensure the work environment is clean.
• Compile and send the performance report to the Team Leader/ Duty Controller .
• Report Hazards 

Knowledge, Skills, Experience:

• Minimum of a Diploma in Logistics / Relevant Airline certifi cation
• Airside safety training
• Knowledge of ULD Handling
• Computer literate
• Knowledge of ramp equipment usage
• Dangerous goods CAT 8 regulations 
• Aircraft Handling and Loading
• Safety Management System (SMS) Awareness
• Airside driver training
• At least 3 years ULD Handling Experience

Competencies:

• Customer focused 
• Team leadership
• Self-motivated
• Good negotiation skills
• Strong analytical skills
• Good communication, leadership and organization skills
• Profi cient in computer skills.

Deadline: by 6th July2022