Operations Officer – Somali Speaker at Africa Management Solutions Limited (AMSOL)

POSITION OVERVIEW

• Our client in the visa application and outsourcing sector seeks a highly organised, customer-focused Operations Officer to support visa application processing at a Visa Application Centre (VAC) in Nairobi.

QUALIFICATIONS & REQUIREMENTS

• Minimum 12 years of formal education; diploma and bachelor's degree holders encouraged to apply.
• At least 12 months' relevant experience in customer service, hospitality, travel and tourism, administration, or a related field.
• Fluency in Somali is mandatory. Eligible recent graduates are encouraged to apply.
• Proficiency in Microsoft Office and basic computer systems.
• Good typing, data entry, and information management skills.
• Strong communication, interpersonal, and customer service skills.
• Ability to maintain accuracy and efficiency in a fast-paced operational environment.
• Excellent attention to detail and organisational skills.
• Ability to work independently and collaboratively within a team.
• High standards of professionalism, integrity, confidentiality, and accountability.

KEY COMPETENCIES

• Customer Service Excellence
• Attention to Detail
• Data Accuracy and Record Management
• Somali-Language Communication
• Communication and Interpersonal Skills
• Time Management and Organisation
• Professionalism and Integrity
• Adaptability and Teamwork
• Compliance and Process Adherence

WHAT WE OFFER

• Professional, internationally focused work environment.
• Exposure to visa application processing and operational procedures.
• Structured learning and career development opportunities.
• Competitive remuneration package.