Customer Service and Training Support at SGS

Job Description

The incumbent shall be responsible for Supporting the Training academy activities and Tele sales.

 Main duties and responsibilities:

• Marketing available training opportunities to clients and providing necessary information
• Undertake Training tele sales to materialize sales opportunities and identify new ones.
• Utilize annual calendars and assist to support training activities and ensure execution as per global and local procedures.
• Respond to client enquiries.
• Update CRM salesforce Platform and daily update of client’s database
• Track and create reports on outcomes of all training and maintain training records for the company.
• Support Sales & Marketing team in the creation of tenders, quotations and professional submission of all information as requested by clients within set deadlines, ensure follow-up.
• Respond to all SGS internal mails and Client Proposals with 24hours of Receipt.
• Support in all related general administrative tasks.
• At all times, comply with SGS Code of Integrity and Professional Conduct Safety and OI- Ensure compliance to SGS safety, operation Integrity, policies and procedures and register zero injuries.
• Adopt at all times a safe behavior by exercising due regard for HSE of SGS employees
• Carry out any other assignment as may be advised from time to time

Qualifications

• Minimum of a Higher national Diploma in Marketing, Education or Business Management or related field.
• Training in ISO 9001:2015 Lead Auditor course will be an added advantage.
• Training coordination, Marketing and Selling skills.
• Experience in working with MS office applications.
• Ability to show commitment to customer service both external and internal.
• Attentitive and confident with customers both written and oral.
• Ability to demonstrate attention to detail during multi tasking activities.
• Excellent written and oral communication skills.
• Work independently and in team environment.
• Flexibility and able to handle change.
• Positive and learning attitude.