Customer Service Assistant at Nairobi ENT Clinic

The job holder is expected to offer complementary customer experience, ensure prompt and accurate patient registration and reception area management.

Qualifications

• Diploma in Front Office Operations/Business Administration or a degree in a business related field.
• Two years of experience in a customer service/reception environment, primarily focused on customer care.
• Excellent organization and time management skill.
• Ability to maintain productivity under pressure and to multitask effectively.
• Tact, diplomacy and sensitivity.
• Strong written and verbal communication skills
• Knowledge/experience in management information systems.
• Must be computer literate with excellent skills in computer packages

Job Description

• Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients.
• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and procedures.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Performs other duties as may be required.