Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: May 17, 2024
    Deadline: May 31, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Mission Statement: "Tenwek Hospital is a Christian community committed to excellence in compassionate healthcare, spiritual ministry, and training for service to the glory of God." The hospital was founded in 1937 by missionaries from World Gospel Mission and has since grown to be a leading teaching and referral hospital in the region and one...
    Read more about this company


    Customer Service Assistant

    Job summary: 

    • To provide conducive atmosphere and contribute to the smooth running of the unit by facilitating communication between healthcare professionals, staff and patients as well as caregivers.


    • Manage Large amount of incoming calls
    • Identify and assess patients’ needs to achieve satisfaction.
    • Build suitable relationships and trust with patients through open and interactive communication.
    • Provide accurate, valid and complete information by using the right methods/tools.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolutions.
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Go an extra mile to engage customers.
    • Communicating effectively with staff at all levels and patients to ensure support services.
    •  Address any operational issue that requires intervention/coordination.
    • Oversee patient care flow while redirecting them to respective units
    • Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration/ HOD.
    • Provide personalized services for high value, VIP, vulnerable patients.
    • Ensure Tenwek TV screens are playing strictly Tenwek Hospital content
    • Assisting the communication officer in conducting customer satisfaction survey on a daily, weekly and monthly basis.
    • Daily, weekly and monthly reporting on incoming calls, incoming customer complaints and or any other occurring incidences.
    • Provide information to customer queries.
    • Provide solution to customer complaints.
    • Taking customers feedback and suggestions to improve quality of service and report to the Unit Supervisor.
    • Perform any other duties as may be assigned from time to time

    Method of Application

    Interested and qualified? Go to Tenwek Hospital on to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Tenwek Hospital Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail