Customer Service Associate at Java House

Job Description

• Carry out all all branch operations – stock taking, record keeping etc.
• Manage branch margins and costs through proper procedures.
• Achieve revenue targets.
• Handle customer complaints and ensure branch NPS score is achieved.
• Follow all food health and safety practices.
• Represent assigned units in meetings.
• Adhere to company policies.
• Ensure the unit is well stocked to par level and any other order is placed with the right supplier.
• Ensure safe custody of all branch property and assets.
• Upholds working ethics and ensures the same is maintained.
• Manage branch float and revenue.
• Manage Food Safety standards as per the set company KPIs.
• Carry out tasks as may be assigned by Superiors.
• Ensure cleanliness of the branch.