Customer Service Coordinator at Africa Management Solutions Limited (AMSOL)

Key Responsibilities:

Client Communication:

• Serve as the primary point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Build and maintain strong client relationships, ensuring high levels of client satisfaction.

Order Processing and Coordination:

• Receive and process client orders, ensuring accuracy and completeness.
• Coordinate shipments, logistics, and transportation services to meet client requirements.
• Track shipments and provide real-time updates to clients.

Problem Resolution:

• Identify and resolve issues, discrepancies, or delays in transportation and logistics services.
• Collaborate with various departments to find effective solutions to client challenges

Documentation and Compliance:

• Ensure all necessary documentation, including customs documentation and permits, is complete and accurate.
• Monitor compliance with shipping and logistics regulations and standards.

Client Education:

• Educate clients about our services, pricing, and available solutions.
• Provide guidance to clients on shipping and logistics best practices.

Quality Assurance:

• Conduct quality checks on shipments and services to ensure they meet company standards and client expectations.
• Address any quality issues and implement corrective actions.

Sales Support:

• Collaborate with the sales team to provide support in generating new business and retaining existing clients.
• Assist in preparing quotes and proposals for potential clients.

Qualifications:

• Bachelor's degree in Business, Logistics, Supply Chain Management, or related field (preferred).
• A minimum of 3 years of proven experience in customer service or a related role in the shipping and logistics industry.
• Exceptional customer service and interpersonal skills.
• Strong problem-solving and communication abilities.
• Detail-oriented and highly organized.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
• Ability to work effectively in a fast-paced and dynamic environment.
• Knowledge of shipping and logistics industry practices preffered