Q-Sourcing Servtec Group is a global management consulting firm that helps people make significant improvements to their business performance and realize their most important career goals.
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Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.
Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
Ensure service to client(s) is offered as per the SLA and within the contracted pricing
Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
Keep accurate records of customer interactions, transactions, inquiries, and resolutions.
Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery
Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client.
Participate in training and professional development activities to enhance customer service skills and knowledge.
Prepare timely and accurate project reports for clients and internal stakeholders
Overall responsible for the financial performance of the account(s) handled.
QUALIFICATIONS
Bachelor’s degree in business administration, customer/international relations, or related field.
Proven experience in office administration, customer service, or related roles.
Excellent communication and interpersonal skills.
Analytical, problem solver with a keen interest in numbers
Proficiency in office software (Microsoft Office, Google Workspace).
Strong organizational skills and attention to detail.
Ability to multitask and prioritize workload effectively.
At least 5 years’ experience is a similar or closely related role
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