Latest Recruitment at Q-Sourcing Servtec Group

Role Overview

• The Chief Human Resource Officer (CHRO)   will be a key partner to the CEO and executive team, responsible for assessing the organization and design a people strategy in line with the business strategy; ensure a skilled Human Capital organization in all subsidiaries and support/guide the local HR responsible in implementing the strategy and in major operational issues, This role demands a strategic and resourceful leader who has a strong business understanding, can leverage data-driven insights to evaluate talent across all levels, including core teams, manpower and IPMS projects. We expect the person is familiar with the latest trends in technology-tools for the HR area and had already exposure to executive/board level and business strategies. The CHRO will be instrumental in aligning organizational design, culture, and leadership processes with QSSG’s ambitious pan-African growth goals

 Key Functions/Key expected results
Organizational Assessment and Alignment

• Conduct a comprehensive assessment of QSSG’s structure, talent, and capabilities to identify gaps and opportunities.
• Develop a Human Capital strategy based on the Group business strategy
• Optimize organizational design to ensure alignment with strategic goals and operational efficiency.
• Support the leaders in implementing organizational changes

Talent Strategy and Workforce Optimization

• Develop and execute talent acquisition and retention strategies to ensure the right people are in the right seats,
• Strengthen QSSG’s employer brand to attract high-caliber professionals across African markets based on the business strategy
• Build and implement frameworks for workforce planning and productivity enhancement.

Cultural Transformation and Leadership Development

• Foster a high-performance, purpose-driven culture that reflects QSSG’s values of Integrity, Excellence, Teamwork, Innovation, and Empathy.
• Lead diversity, equity, and inclusion (DEI) initiatives to create a culture of belonging and innovation.
• Design and implement leadership development programs to build a robust pipeline of future-ready leaders.

Performance Management and Behavioral Alignment

• Create and oversee performance management systems to align behaviours with strategic objectives.
• Design compensation systems that drive accountability, motivation, and organizational alignment.
• Use OKRs and other frameworks to establish clear goals and monitor team progress.

Data-Driven HR Leadership

• Utilize advanced HR analytics to assess team performance, workforce productivity, and organizational trends.
• Monitor KPIs to track the success of people initiatives and optimize strategies.
• Leverage data to improve decision-making and enhance employee experience across Manpower and IPMS projects.

Benefits and compensation

• Ensure alignment of the compensation strategy (salary and incentives) with the business strategy and culture; continuously benchmark compensation structure with the market

Change Management and Execution

• Drive transformational change with a focus on clear communication and engagement.
• Develop adaptable strategies to navigate organizational challenges and ensure resilience during transitions.
• Build trust and alignment among teams to ensure seamless implementation of changes.

Academic qualifications

• Master’s degree in Organizational Design, Human Resources, Business Administration (MBA), or related fields.

Additional Certifications:

• Chartered Institute of Personnel and Development (CIPD) or SHRM Senior Certified Professional (SHRM-SCP).
• Certifications in Change Management (e.g., PROSCI) or Organizational Design are highly desirable

Experience, Skills and Qualities required

• 10+ years of progressive leadership experience, with a proven ability to align people strategies with organizational goals.
• Significant experience in multi-regional or Pan-African markets, with an understanding of diverse cultural dynamics.
• Experience with operational and strategic HR, with coverage of roles at group level and local level
• Expertise in HR analytics, organizational transformation, and cultural leadership

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JOB SUMMARY.
We are seeking to recruit a Security Information Analyst who will be in charge of the systematic collection of valuable and relevant information related to the evolution of the day-to-day security threat situation (security events and incidents) throughout the Organization.

DUTIES AND RESPONSIBILITIES.

• Responsible for the analysis of the data and its presentation to provide an up-to-date security threat situation picture in order for them to assess and take decisions as necessary
• Address security information requirements by applying agreed approaches and methodologies in security information analysis consistent with the client’s security information management policies, guidelines and procedures.
• Conduct research on security threats and risks in countries of the client’s operations in Eastern Africa.
• Monitor security incidents, situation reports, media and other sources to support security information analysis.
• Evaluate acquired information ensuring relevance, reliability and accuracy that contributes to comprehensive security information analysis.
• Maintain collaboration within and outside the client’s premises for effective information sharing on security analytical papers, security situation, threats, risk analysis and trends contributing to information sharing cohesion.
• Assist the Regional Security Analyst with the development and maintenance of information source/resource lists.
• Monitors upcoming events in the short-term, medium-term and long-term perspectives, highlighting events which may have impact on the security situation in countries of the region.
• Contribute to and/or prepare accurate and timely security updates, security analysis reports, statistics and trends analysis for supervisor’s review.

QUALIFICATIONS

• Professional career record in information and intelligence; acquiring security related information from recognized sources, with a proven capability of producing threat and risk assessments based on information received and processed;
• Minimum of 2 years’ experience within a Security Firm or police institution
• Research on matters security and Data Analysis.
• Bachelor’s Degree in Criminology and Security Studies.
• Proven knowledge of radio equipment and radio operational procedures;
• Fully IT-literate in Word and Excel;
• Excellent knowledge in first aid, to be proven through relevant certificates;

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Job Summary:
The Technical Manager will be responsible for overseeing projects, managing teams, and aligning technical initiatives with our business objectives. He/ She will work collaboratively with clients and various stakeholders within the company to ensure service delivery in an efficient and timely manner.
DUTIES & RESPONSIBILITIES:

• Plan, organize and manage all technical projects and ensure successful completion within the budgeted profit margins and set timelines
• Identify opportunities for process improvement and innovation, fostering a culture of continuous learning within the team
• Utilize deep technical knowledge to make informed decisions, provide guidance, and solve complex technical challenges.
• Collaborate with cross-functional teams to align technical strategies with overall business goals.
• Ensure technological innovation strategies and processes are in place to meet business objectives and needs in terms of price, service quality and delivery target
• Ensure quality service delivery to the existing client base to generate more revenue and increase customer satisfaction
• Monitor system for repeat visit for same problems and addressing the same with the supervisor for permanent solution.
• Develop and implement strategies on increasing revenues.
• Support the sales team through constantly identifying opportunities for new value creation technological products
• Monitor and generate report for the manager for non-confirming installation for further action and ensuring installations are trouble free.
• Manage resources efficiently, including hardware, software, and personnel, to maximize productivity.
• Timely report generation and submission to respective clients
• Communicate effectively with both technical and non-technical stakeholders, presenting project updates and proposals clearly
• Stay current with industry trends and technological advancements to drive strategic technical decisions

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in a relevant technical field
• A minimum of eight years in the technical field with the Ability to align technical initiatives with business goals
• Proven leadership experience, with excellent organizational and interpersonal skills
• Well-rounded knowledge in the security industry with excellent customer service
• Proficiency in project management methodologies and tools
• Exceptional communication skills for conveying technical concepts to diverse audiences

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DUTIES AND RESPONSIBILITIES.

• Respond to inquiries, requests, and complaints from clients and customers through multiple channels, including phone, email, physical, chat etc.
• Provide accurate and timely information, guidance, and assistance to resolve customer issues and concerns.
• Handle customer inquiries and requests regarding product information, pricing, orders, delivery, billing, and returns.
• Escalate complex or unresolved issues to appropriate teams or managers for further investigation and resolution.
• Ensure service to client(s) is offered as per the SLA and within the contracted pricing
• Maintain a positive and professional attitude in all customer interactions, ensuring a high level of customer satisfaction.
• Follow established procedures and protocols for handling customer inquiries, complaints, and feedback.
• Keep accurate records of customer interactions, transactions, inquiries, and resolutions.
• Collaborate with internal teams, including sales, operations, and technical support, to address customer needs and ensure prompt resolution of issues.
• Provide administrative support e.g requisitions, payrolls, recruitment, etc to ensure all project stakeholders are adequately facilitated to for timely and in full service delivery
• Stay updated on product knowledge, company policies, and industry developments to provide accurate and relevant information to client.
• Participate in training and professional development activities to enhance customer service skills and knowledge.
• Prepare timely and accurate project reports for clients and internal stakeholders
• Overall responsible for the financial performance of the account(s) handled.

QUALIFICATIONS

• Bachelor’s degree in business administration, customer/international relations, or related field.
• Proven experience in office administration, customer service, or related roles.
• Excellent communication and interpersonal skills.
• Analytical, problem solver with a keen interest in numbers
• Proficiency in office software (Microsoft Office, Google Workspace).
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize workload effectively.
• At least 5 years’ experience is a similar or closely related role