Technical Manager at Q-Sourcing Servtec Group

Job Summary:
The Technical Manager will be responsible for overseeing projects, managing teams, and aligning technical initiatives with our business objectives. He/ She will work collaboratively with clients and various stakeholders within the company to ensure service delivery in an efficient and timely manner.
DUTIES & RESPONSIBILITIES:

• Plan, organize and manage all technical projects and ensure successful completion within the budgeted profit margins and set timelines
• Identify opportunities for process improvement and innovation, fostering a culture of continuous learning within the team
• Utilize deep technical knowledge to make informed decisions, provide guidance, and solve complex technical challenges.
• Collaborate with cross-functional teams to align technical strategies with overall business goals.
• Ensure technological innovation strategies and processes are in place to meet business objectives and needs in terms of price, service quality and delivery target
• Ensure quality service delivery to the existing client base to generate more revenue and increase customer satisfaction
• Monitor system for repeat visit for same problems and addressing the same with the supervisor for permanent solution.
• Develop and implement strategies on increasing revenues.
• Support the sales team through constantly identifying opportunities for new value creation technological products
• Monitor and generate report for the manager for non-confirming installation for further action and ensuring installations are trouble free.
• Manage resources efficiently, including hardware, software, and personnel, to maximize productivity.
• Timely report generation and submission to respective clients
• Communicate effectively with both technical and non-technical stakeholders, presenting project updates and proposals clearly
• Stay current with industry trends and technological advancements to drive strategic technical decisions

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Bachelor’s degree in a relevant technical field
• A minimum of eight years in the technical field with the Ability to align technical initiatives with business goals
• Proven leadership experience, with excellent organizational and interpersonal skills
• Well-rounded knowledge in the security industry with excellent customer service
• Proficiency in project management methodologies and tools
• Exceptional communication skills for conveying technical concepts to diverse audiences