Chief Human Resource Officer (CHRO) at Q-Sourcing Servtec Group

Role Overview

• The Chief Human Resource Officer (CHRO)   will be a key partner to the CEO and executive team, responsible for assessing the organization and design a people strategy in line with the business strategy; ensure a skilled Human Capital organization in all subsidiaries and support/guide the local HR responsible in implementing the strategy and in major operational issues, This role demands a strategic and resourceful leader who has a strong business understanding, can leverage data-driven insights to evaluate talent across all levels, including core teams, manpower and IPMS projects. We expect the person is familiar with the latest trends in technology-tools for the HR area and had already exposure to executive/board level and business strategies. The CHRO will be instrumental in aligning organizational design, culture, and leadership processes with QSSG’s ambitious pan-African growth goals

 Key Functions/Key expected results
Organizational Assessment and Alignment

• Conduct a comprehensive assessment of QSSG’s structure, talent, and capabilities to identify gaps and opportunities.
• Develop a Human Capital strategy based on the Group business strategy
• Optimize organizational design to ensure alignment with strategic goals and operational efficiency.
• Support the leaders in implementing organizational changes

Talent Strategy and Workforce Optimization

• Develop and execute talent acquisition and retention strategies to ensure the right people are in the right seats,
• Strengthen QSSG’s employer brand to attract high-caliber professionals across African markets based on the business strategy
• Build and implement frameworks for workforce planning and productivity enhancement.

Cultural Transformation and Leadership Development

• Foster a high-performance, purpose-driven culture that reflects QSSG’s values of Integrity, Excellence, Teamwork, Innovation, and Empathy.
• Lead diversity, equity, and inclusion (DEI) initiatives to create a culture of belonging and innovation.
• Design and implement leadership development programs to build a robust pipeline of future-ready leaders.

Performance Management and Behavioral Alignment

• Create and oversee performance management systems to align behaviours with strategic objectives.
• Design compensation systems that drive accountability, motivation, and organizational alignment.
• Use OKRs and other frameworks to establish clear goals and monitor team progress.

Data-Driven HR Leadership

• Utilize advanced HR analytics to assess team performance, workforce productivity, and organizational trends.
• Monitor KPIs to track the success of people initiatives and optimize strategies.
• Leverage data to improve decision-making and enhance employee experience across Manpower and IPMS projects.

Benefits and compensation

• Ensure alignment of the compensation strategy (salary and incentives) with the business strategy and culture; continuously benchmark compensation structure with the market

Change Management and Execution

• Drive transformational change with a focus on clear communication and engagement.
• Develop adaptable strategies to navigate organizational challenges and ensure resilience during transitions.
• Build trust and alignment among teams to ensure seamless implementation of changes.

Academic qualifications

• Master’s degree in Organizational Design, Human Resources, Business Administration (MBA), or related fields.

Additional Certifications:

• Chartered Institute of Personnel and Development (CIPD) or SHRM Senior Certified Professional (SHRM-SCP).
• Certifications in Change Management (e.g., PROSCI) or Organizational Design are highly desirable

Experience, Skills and Qualities required

• 10+ years of progressive leadership experience, with a proven ability to align people strategies with organizational goals.
• Significant experience in multi-regional or Pan-African markets, with an understanding of diverse cultural dynamics.
• Experience with operational and strategic HR, with coverage of roles at group level and local level
• Expertise in HR analytics, organizational transformation, and cultural leadership