Customer Service Executive at Royal Media Group

Job Description

The job holder will be responsible for ensuring that all customers, consumers, and prospects are treated in a friendly and professional manner. Additionally, they will be tasked with administering product support and resolving queries for customers at all levels.

The Customer Service Executive Position will include the following:-

• Receiving and resolving official letters, telephone calls, SMS, and walk-in customer queries.
• Making contact with RMS customers and consumers via email, telephone calls and SMS within the specified turnaround time.
• Receiving, translating and booking obituaries and announcements from RMS agents in various regions within set deadlines.
• Preparing daily revenue reports and sending them to the relevant recipients.
• Resolving any queries arising from the agents and escalating customer queries when need be.
• Assisting with office operations.

Skills and Personal Attributes:

• Excellent communication skills.
• Proficiency in ICT.
• High levels of integrity.
• Familiarity with current customer care trends in the market.
• Strong organizational skills.
• Pleasant and friendly demeanor.
• Consistency and reliability in work performance.
• Responsiveness to customer needs.
• Fair and objective decision-making.
• Resilience in handling challenges.
• Diplomatic conduct at all times.

Academic and Professional Experience:

• Bachelor’s degree and/or a Diploma in Communication, Marketing, or any other related field from a recognized University.
• A minimum of 2 years of experience in Marketing or Customer Care.