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Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...
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The team you would join:
The Customer Service Team serves as the first point of contact for Sun King’s more customers. The team provide exceptional service to both prospective and existing customers with product, service, payment, and overall customer relationship related inquiries. Customer Service Executives play an important role in ensuring Sun King customers can access fair, reliable, and timely response for any product or service related needs. The team works cross-functionally with Sun King’s Operations and Sales teams to serve the breadth of customer related inquiries.
About the role:
As the Customer Service Manager for Africa, you will play a pivotal role in guiding and managing the customer service team with a customer-centric vision, placing customers at the forefront to ensure Sun King's customer satisfaction ratings exceed industry standards. Your duties will include managing performance KPIs, fostering a customer-centric culture, and driving stakeholder engagement in alignment with business goals.
What you would be expected to do
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