Customer Service Representative at Davis & Shirtliff Group

The firm is looking for qualified, experienced and talented Customer Service Representative

 The successful candidate will be required to handle the following responsibilities:

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Handle customer complaints and provide appropriate solutions within the time limits; follow up to ensure resolution
• Carry out customer feedback surveys.
• Follow communication procedures, guidelines and policies

Key Qualifications:

• At least 3 years’ experience in customer support or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor’s degree from a reputable university.
• Between the ages 28 to 35 years.