Customer Service Representative at HI Home

Are you passionate about helping customers and creating great experiences? We are looking for a proactive and customer-focused Customer Service Representative to join our team.
Employment Type: Full-Time (Must be available to start immediately)
Key Responsibilities:

• Sales Completion
• Coordinate order fulfillment and product availability
• Customer Satisfaction
• Provide professional customer service
• Maintain positive customer relationships
• Complaint Resolution
• Handle and escalate customer complaints promptly
• Ensure timely issue resolution and follow-up
• Payment & Warranty Processing
• Support accurate payment processing
• Assist customers with warranty claims and processing
• Payment Accuracy & Compliance
• Ensure accuracy in payment handling and records
• Adhere to company cash handling procedures
• Delivery & Aftersales Support
• Coordinate timely deliveries and order fulfillment
• Support aftersales services including returns and exchanges

Requirements:

• Diploma or Bachelor’s Degree in Business Administration, Communication, Marketing, Customer Service or a related field
• Previous customer service experience in a retail environment
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Good computer literacy
• Ability to work in a fast-paced environment