Influx provides Support as a Service for brands and tech companies. This includes an entire operation available on demand: agents, management, training, QA, data, and insights.
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We’re looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through calls and need to be able to think on your own, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Requirements:
Excellent written and verbal in English (for English speaking agents) and/or Spanish (if you're applying for Spanish Bilingual).
Strong problem-solving skills.
Sense of humour.
Duties:
Diagnose and solve problems.
Communicate effectively via chats, calls and video calls with our customers.
Coordinate effectively with peers and your manager.
Contribute to a high-performance and friendly workplace culture
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