Customer Service Representative at Purpink Gifts & Flowers

Job Details

To be successful as a Customer Service agent at Purpink, you should have superb attention to detail and be able to promptly identify problems. Outstanding candidates will gain great leadership, problem-solving, and interpersonal skills.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms
• Maintaining a positive, empathetic and professional attitude toward customers always while responding promptly to customer inquiries.
• Communicating with customers through various digital and physical channels.
•  Acknowledging and resolving customer complaints.
• Vast product knowledge.
•   Provide accurate, valid and complete information to customers upon request
• Resolve customer complaints via phone, email, mail or social media
• Process incoming orders, and liaise with the relevant teams to ensure orders are done  on time e.g. the personalization team

Qualifications

• At least 1 - 3 years of relevant work experience. A plus if the experience is from an eCommerce company.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Currently studying towards bachelor with one of the following majors: Information Technology, Marketing, Business Administration or any relevant majors.
• A good eye for design and all things creative!
• Knowledge of Shopify is a plus but not required
• Experience with Instagram, Pinterest, Facebook and a knowledge of how to utilize them to generate brand awareness, brand interest, brand loyalty and web traffic
• Excellent written and verbal communication skills
• A can-do attitude with a willingness to work hard and take ownership of deliverables
• A genuine desire to be part of a small business
• Upbeat personality