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  • Posted: Jun 19, 2025
    Deadline: Jun 25, 2025
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    Two Rivers is a mixed use development promising visitors, shoppers, businesses and residents unforgettable experiences in each square foot. Set on 100 acres within Nairobi’s diplomatic blue zone, Two Rivers is wedged between the Northern Bypass and Limuru Road. There is easy access to other parts of Nairobi from Two Rivers. The Central Business District...
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    Customer Service Representatives (5)

    Two Rivers Lifestyle Centre seeks to recruit Customer Service Representatives whose roles will be to ensure seamless and enjoyable shopping experience for all visitors. The role holders will assist with customer inquiries, provide directions, support mall events, and act as a visible presence to enhance safety and satisfaction.

    Key Accountabilities:

    • Welcome and assist visitors by providing accurate information, directions, and details about mall services, stores, and events.
    • Maintain an organized and well-stocked customer service desk with brochures, maps, and promotional materials, ensuring minimal wait times.
    • Offer on-ground assistance during weekend activations, seasonal promotions, and peak shopping periods to enhance customer experience.
    • Serve as the primary point of contact for clients interested in branding and activations, addressing inquiries and coordinating with the marketing team.
    • Guide shoppers throughout the mall, address navigation and security concerns, and conduct regular walkabouts to ensure a safe environment.
    • Act promptly during emergencies, following established protocols to safeguard visitors and staff.
    • Handle complaints and feedback professionally, ensuring timely and satisfactory resolutions. Collaborate with departments such as operations to resolve tenant-related issues efficiently.

    Minimum Requirements:

    • Bachelor's degree in Business Administration, Marketing, Communication, or a related field.
    • At least 2 years' experience in customer service and sales support.
    • Experience in a retail or event management will be an advantage.
    • Strong communication and interpersonal skills.
    • Excellent organizational and project management skills.
    • Proficiency in Microsoft Office Suite.
    • Ability to work collaboratively with internal teams and external partners.
    • Problem-solving skills with attention to detail.
    • Sales-oriented with the ability to negotiate and close deals.
    • Two Rivers Lifestyle Centre Limited is an Equal Opportunity Employer

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates are encouraged to submit their applications to careers@centum.co.ke by COB Wednesday 25th June 2025. Only successful candidates will be contacted.

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