Customer Service Supervisor at Corporate Staffing

Responsibilities

• Resolve customer issues and answer questions.
• Maintain a safe and clean working environment.
• May be required to remove customers who do not follow the rules.
• Provide information about facilities, entertainment options, and rules and regulations.
• Monitor activities to ensure adherence to rules and safety procedures, or arrange for the removal of unruly patrons.
• Record details of attendance, sales, receipts, reservations, or repair activities.
• Maintain inventories of equipment, storing and retrieving items and assembling and disassembling equipment as necessary.
• Sell tickets and collect fees from customers.
• Direct patrons to rides, seats, or attractions.
• Keep informed of shut-down and emergency evacuation procedures.
• Clean sporting equipment, vehicles, rides, booths, facilities, or grounds.
• Inspect equipment to detect wear and damage and perform minor repairs, adjustments, or maintenance tasks, such as oiling parts.
• Provide assistance to patrons entering or exiting amusement rides, boats, or ski lifts, or mounting or dismounting animals.
• Verify, collect, or punch tickets before admitting patrons to venues, such as amusement parks and rides
• Fasten safety devices for patrons, or provide them with directions for fastening devices.
• Announce or describe amusement park attractions to patrons to entice customers to games and other entertainment.

Qualifications & Experience

• Degree/Diploma in any related field
• 2-3 years of experience in hospitality
• Energetic.
• Physical ability to be on your feet 8 hours at a time
• Ability to effectively explain rules and regulations to customers
• Strong conflict management skills
• Excellent customer service & communication skills
• Friendly and positive attitude
• First Aid certification is a plus
• Effective communication and customer service skills
• Knowledge of cash handling procedures
• Flexibility to work weekends and holidays