Customer Services Assistant at Mission for Essential Drugs and Supplies (MEDS)

Key responsibilities:

• Receive and direct clients/visitors to various service points.
• Vetting, booking and cancellation of customer’s orders for efficiency in order processing
• Receive and respond to enquiries on orders for customer satisfaction
• Receive and document telephone orders for efficiency in order processing
• Key in booked orders
• Communicate order progress availability of stocks and out of stocks where applicable for customer satisfaction.

Job requirements:

• Diploma in Pharmacy or Nursing or Laboratory Technology or in a similar field
• Proficiency in use of computer
• At least two (2) years’ experience in a busy customer services environment
• Functional skills; customer services, communication, organizational skills,
• Behavioral competencies and attitude; integrity, interpersonal relations, attention to detail, self-driven and amiable.