Customer Success Internship at CarePay Ltd

As a Customer Success Intern, you will work closely with the Customer Success team to ensure our clients receive timely support, accurate information, and a smooth journey using our services. You’ll assist with day-to-day administrative tasks, data entry, customer communications, and follow-ups, helping to drive customer satisfaction and retention. 

KEY DUTIES AND RESPONSIBILITIES

• Accurately enter, update, and maintain customer information in internal systems and databases. 
• Handle confidential customer information with discretion and integrity. 
• Support the Customer Success team by preparing and cleaning customer reports and logs and generating performance and support metrics for internal use. 
• Review and verify data for errors or inconsistencies and liaise with relevant teams for clarification and participate in routine audits to ensure data integrity and completeness 
• Assist in maintaining up-to-date records of client details and account changes. 
• Organize and archive digital files related to customer activities. 
• Help monitor customer feedback and flag common issues or trends to the team. 
• Provide general administrative support to the Customer Success team as needed. 

EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES

• Higher Diploma and above.
• Previous experience in data entry, administrative support, or customer service is an added advantage but not mandatory.
• Familiarity with customer relationship management (CRM) tools such as Jira and Freshdesk (optional but desirable).
• Basic understanding of customer service principles is a plus.
• Attention to detail with the ability to enter data accurately and with minimal errors.
• Typing speed and accuracy with proficiency in fast, accurate typing (ideally 40+ WPM).
• Strong organization and analytical skills to manage large volumes of data and identify inconsistencies.
• Time management skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel and Google Sheets for data entry and formatting.
• Effective communication skills for interacting with internal teams to clarify data.
• Commitment to confidentiality when handling sensitive or customer-specific information.
• A problem-solving mindset with the ability to identify and escalate issues in data or processes.
• A team player who is willing to collaborate and support the broader Customer Success team.