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A holistic platform delivering financial wellness for individuals, improved performance for companies, and new opportunities for banks and lenders. Power is a platform dedicated to enabling holistic financial services to the online informal economy and the poorly served formal economy.
The Customer Success Manager seeks to develop a positive customer experience by playing a critical role in leading a vibrant team of Customer Success Officers in bridging the gap between the sales and active user process. This includes but is not limited to onboarding, product implementation and relationship management of all our corporate partners, end-users and all other stakeholders.
You will drive short-and-long term strategies across various designated touchpoints as determined by the company, utilizing all available communication channels. In this role, you will focus on prioritizing the needs and goals of the customer, guiding our clients in understanding all our products, driving the team to maximize potential user uptake and creatively implementing best practices tools to grow and retain an active customer base.
The successful candidate fosters a customer-centric team environment, consistently meets and exceeds key deliverables and maintains a ‘high-level view’ of the whole customer journey.
DUTIES AND RESPONSIBILITIES:
PREFERRED SKILLS AND QUALIFICATIONS:
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