One HR information system to manage your employees’ entire employment lifecycle. Build an incredible workplace and grow your business with our all-in-one platform.
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Our Customer Success Trainee program is designed to equip the trainee with the relevant skills, knowledge and exposure required to enable our customers to succeed in using our software solutions. The program is designed to take 3 months. During this period, the trainee will participate in the design, development and implementation of solutions and also advise and support our customers so that they can derive maximum value from our services.
Key Responsibilities:
Providing comprehensive and accurate product information to customers
Using the company ticketing system to log customer queries and solutions provided
Deploying and configuring software applications, either on-premise or on the cloud
Training customers, resellers and other partners
Providing proactive software support in person, via telephone and internet
Preparing software technical documentation and user guides
The customer success trainee will be expected to fulfill additional duties as assigned
Requirements
Excellent verbal and written communication skills
Ability to think fast and logically
Customer focus, professionalism and dependability
Willingness and ability to learn and adapt fast to work requirements
Ability to maintain stable performance under pressure or opposition
Willingness to travel both locally and internationally
Good understanding of Linux and Windows operating systems
Excellent presentation skills and ability to demonstrate the workings of ERP software Knowledge of cloud computing and associated platforms and technologies
Knowledge and a good understanding of databases such as PostgreSQL, Ms-Server, Oracle
Skills and interest in Internet research
Graduate in IT, BIT, Computer Science, Software Engineering and/or related discipline At least 1 year experience in a similar role
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