Customer Support Champion - German Speaking at Majorel Kenya

Responsibilities

• Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries via phone and through emails and chats.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out to enable you respond to customer inquiries efficiently.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
• Managing database records, drafting status reports on customer service issues.
• Data entry and research as required to troubleshoot customer problems.

Requirements

• Degree/Diploma in any related field
• C1 proficiency in German and English
• Knowledge of IT programs i.e. Word, Excel, and fast fingers for typing
• Previous experience in customer service is desirable
• Great people skills
• Should be flexible to work in shifts both day and night.