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Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high...
About the role
The Customer Support & Credit Associate will support the onboarding of new customers and deliver a high touch of customer service to our customers on phone or in person while on field visits, to ensure all cases are resolved on time, with 100% adherence to our hygiene and quality standards, and ensure timely collection of monthly subscription fees. You will support the network growth of Fresh Life toilets by securing referrals from existing customers and ensuring the same network is sustained in Kisumu.
Duties and Responsibilities
Ensure new customers are properly onboarded by:
Manage credit/Debt collection
Management of issues
Customer Data/Documentation
Hygiene and Standards
Qualifications
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