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Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements. Our systems-based approach to solving the sanitation crisis involves five key steps: we build a dense network of franchised micro-entrepreneurs, who operate low-cost, high...
About the Role
This job entails managing the assigned customer portfolio: Ensuring as an organization, we provide the best service to FLOs (FLT repairs, timely collections, and tackling any issues they raise within specified timelines) and documenting/keeping important customer information and documents. It also ensures customers maintain sanitation and hygiene standards and pay their monthly service fee.
Duties and Responsibilities
Customers Onboarding
Manage credit/Debt collection
Management of issues/Cases
Customer Data/Documentation.
Standards
Qualifications
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