Customer Support Engineer at Forbes Marshall

Roles and Responsibilities:

• Commissioning activities of products
• Troubleshooting of supplied items
• Verifying warranty claims
• Generating new offers for Annual Maintenance Contracts and Maintenance and Repair Operations
• Project support for execution activities

Engineer should be able to establish relationship with customers and help them technically to maintain uptime of the steam asset through timely maintenance and spares stocks. Engineer will be responsible for achieving a sales target on AMC and spares business and growing the market in the East Africa region. At the same time he will be responsible for achieving customer satisfaction through a defined KPI matrix based on company CSD policy. Engineer should be able to resolve technical concerns pertaining to systems supplied by Forbes Marshall during commissioning and troubleshooting at customer place. He is required to travel to clients across East Africa as and when required.

Qualification and Requirements:

• BSc/BE in Engineering (Mechanical/Chemical/Production/Electrical/Instrumentation)
• Should be result oriented and self motivated
• Candidate must have good Communication skills
• Should have knowledge of manufacturing setup