Data Processing Associate at UNICEF

The Data Processing Associate (Business Processes) is to provide transaction processing support for users (Programme and Operations sections) in Nairobi and Zonal Offices, ensuring that all VISION related transactions are acted upon, reports generated as may be necessary, effective and efficient solutions are provided and incidents and queries on the system appropriately addressed. Under the general supervision of VISION-SAP Officer (Business Processes), incumbent performs a variety of data information gathering, input and manipulation, report generation and dissemination using VISION. S/he is responsible for user support in first line functions: provides business support for country and zone offices. Communicates with user sections.

Vision transactions

• Scrutinize and review VISION transaction requests ensuring all supporting documentation and relevant information is in compliance with rules and procedures.
• Process transactions in VISION using the correct t-codes and related work processes accurately and timely.
• Retrieve monitoring reports, in accordance with established timelines and procedures.
• Support project roll outs and implementation of new processes, including testing, debugging, and implementation of new application and systems.
• Analyze problems, identifies alternatives, test and recommend solutions.
• Respond to requests/queries in relation to transactions handled by the Hub, track and monitor the incident throughout its life cycle, including verification and closure.
• Maintain a permanent link between both Programme and Operations sections for Vision transactions and liaise with Finance to ensure the finalization of transactions made.
• Files/archives, when needed, all relevant documents for audit purposes. Training and orientation on VISION and HACT
• Provide detailed metrics on Hub transactions, analyze and define training needs.
• Facilitate training for staff and implementing partners in the area of VISION and HACT.
• Conduct orientation on VISIION for newcomers.
• Compiles Frequently Asked Questions and maintains knowledge databases for eventual distribution among VISION users.
• Perform additional assignments as requested by the supervisor.

To qualify as an advocate for every child you will have

Education:

• Completion of secondary education preferably supplemented by technical or university courses in a field related to the work of the organization.
• Computer literacy and ability to effectively use standard office software, tools and technologies.

Experience

• Six years of progressively responsible clerical or administrative work, of which at least one year is closely related to support of programme activities. Preference will be given to those who have working experience with SAP or similar systems.