Database Administrator Officer at HF Group

Principle Accountabilities

• Support the development and documentation of operational procedures and manuals related to database and backup operations, ensuring consistency and adherence to IT policies.
• Assist in the day-to-day administration of the Bank’s database platforms, including routine monitoring, troubleshooting, patching, and user support.
• Stay informed on emerging database technologies and contribute insights on upgrades or enhancements to maintain efficiency and security of the Bank’s data systems.
• Coordinate with service providers for database, backup, and storage solutions to ensure service uptime and timely support resolution.
• Participate in planning and implementation of assigned IT and database-related projects, ensuring tasks are delivered within scope, time, and budget
• Support the implementation and testing of Business Continuity Plans and Data Security policies related to database systems to ensure high availability and data protection.
• Promote database usage awareness among staff, offering guidance or training to enhance proper system use and data handling practices.
• Ensure proper monitoring and alerting mechanisms are in place to maintain database uptime during system or power interruptions.
• Log, monitor, and escalate user issues or complaints regarding database access or performance to ensure timely resolution and service satisfaction.
• Collaborate with colleagues and vendors on incidents or projects, contributing positively to team efforts and supporting knowledge sharing.
• Assist in the preparation of regular Management Information System (MIS) reports related to database usage, performance, and incidents.
• Provide input to IT committees and projects where database expertise is required, contributing to discussions on system improvements and strategy.

Key Competencies and Skills

• Takes a structured and effective approach to own work and demonstrates leadership potential.
• Is able to analyse, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
• Effective communicator, able to guide and advise clients and business partners.
• Astute at planning for mission critical production activities.
• Proficiency with the following Oracle and Microsoft database technology stack. 
• Good understanding of SOA-centric concepts and technologies, authentication and data security. 
• Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
• Knowledge and experience with ITIL as a best practice framework for Systems Development.

Minimum Qualifications, Knowledge and Experience

• University Degree in technology related field – Upper second or equivalent
• Database Management Certification in Oracle is a required.
• Proficiency in project management or ITIL.
• Minimum of 1 year experience in Banking Operations is desired
• Minimum of 2 years' experience in supporting IT systems and Database Administration.
• Minimum of 1 year experience in Sybase, MySQL, MsSQL, Azure Cloud, PostgreSQL with proven experience in installing, setup, support and troubleshooting modern database.
• Minimum of 2 years on Oracle and 1 years on MS-SQL in a high availability environment 
• Minimum of 1 year experience working in UNIX and windows environment.
• Minimum of 1 year experience in Storage and Backup management, Data Warehousing and ETL concepts. 
• Thorough experience in formal Software Lifecycle methodology, design and administration of RBMSs.
• Experience in Sybase (or SAP Hanna) will be an added advantage.